Delivery Policy

Effective Date: [Insert Date]

This Delivery Policy explains how services provided by KONDRATEV ALEKSEI PE are delivered.

1. Nature of Service

We provide scheduled live online role-playing game sessions.

This is a digital service delivered online and does not involve physical shipping.

2. Delivery Process

Service delivery includes the following steps:

1. Customer completes the mandatory trial session.
2. Provider evaluates eligibility for regular participation.
3. Administrator selects a suitable gameplay group.
4. Schedule is agreed with the customer.
5. Customer completes payment for the module.
6. Administrator provides:
   • access to the voice communication room;
   • technical instructions;
   • access to character profile and related materials.

3. Delivery Time

Access is typically provided after payment confirmation and before the first scheduled session.

Delivery is considered complete once access credentials, character access, and required instructions have been provided.

4. Service Activation

After delivery, customers receive access to:

• assigned communication channels;
• character information;
• related gameplay tools.

Active gameplay occurs only during scheduled session times.

5. Customer Technical Requirements

Customers are responsible for ensuring they have:

• stable internet connection;
• compatible device;
• functioning microphone/headset;
• ability to access supported communication tools.

Technical issues on the customer side do not constitute delivery failure.

6. Failed Delivery Due to Customer Actions

The Provider is not responsible for delivery issues caused by:

• incorrect registration details;
• failure to respond to scheduling communications;
• inability to use required tools;
• customer-side technical limitations.

7. Delays

Delivery may occasionally be delayed due to:

• technical maintenance;
• infrastructure issues;
• force majeure;
• scheduling constraints.

Customers will be informed of material delays when reasonably possible.

8. Contact

For delivery-related inquiries:

Email: alengm.regard@gmail.com