Gromovik
Sign in
Back to site

Terms and conditions

Terms and Conditions (Public Offer)

Effective Date: 09.08.2026

These Terms and Conditions ("Terms") constitute a public offer made by KONDRATEV ALEKSEI PE ("Provider", "we", "our", "us") regarding the provision of online role-playing game services through the Gromovik platform and related services.

By registering, purchasing, making any payment for, accessing, or using our services, the Customer confirms that they have read, understood, and fully accepted these Terms.

These Terms become legally binding upon the Customer's successful payment for the Services. Upon successful receipt of such payment by the Provider, a legally binding agreement is deemed concluded between the Customer and the Provider.

These Terms shall be read together with the following documents, which form an integral part of this Agreement:

  • Privacy Policy;
  • Refund Policy;
  • Delivery Policy.

In the event of any conflict, these Terms shall prevail unless otherwise required by applicable law.

Provider Information

Business Name:
KONDRATEV ALEKSEI PE

Registration Number:
286.1570680

Tax number:
20208285

Country of Registration:
Republic of Armenia

Registered Address:
RA, Yerevan, M. Khorenatsi str., bld. 26a, 201 o, 0018

Telephone:
+37494820430

Website:
https://eu.gromovik.online/

Email:
alengm.regard@gmail.com

1. Services

The Provider offers live online role-playing game sessions conducted by professional game masters through proprietary digital tools and communication platforms.

Services may include:

  • mandatory trial sessions;
  • scheduled game modules;
  • access to digital game-related materials;
  • character profiles and gameplay information;
  • voice-based live interaction;
  • customer support and administrative assistance.

Sessions are conducted in small groups.

2. Eligibility

Our services are available to adults and minors.

Users below the age of legal majority in their jurisdiction may participate only with permission from a parent or legal guardian.

By purchasing services for a minor, the purchaser confirms that they are the parent or legal guardian and provide full legal consent for participation, data processing, recordings, and use of the service.

3. Mandatory Trial Session

Participation in regular modules requires successful completion of a paid trial session.

The trial session serves as an evaluation process to determine whether a participant is suitable for group-based gameplay.

The Provider reserves sole discretion to determine whether a participant is suitable for continued participation based on factors including, but not limited to:

  • group compatibility;
  • communication skills;
  • behavioral suitability;
  • safety considerations;
  • overall service quality.

Completion of a trial session does not guarantee acceptance into regular modules.

The trial session is a fully rendered service and becomes non-refundable once completed.

4. Registration and Account

Users must provide accurate and current information during registration.

The Provider reserves the right to suspend or terminate access if false, misleading, or incomplete information is provided.

Users are responsible for maintaining account security and confidentiality.

5. Payments

All payments must be completed using authorized payment methods made available by the Provider or its payment partners.

Prices are displayed at the time of purchase unless otherwise agreed individually.

The Provider reserves the right to modify prices for future purchases without prior notice.

A binding agreement between the Provider and the Customer is deemed concluded upon successful receipt of payment by the Provider.

6. Scheduling and Reservation

Regular gameplay modules are scheduled manually by the Provider’s administrators.

Before payment for a module:

  • a suitable group is selected;
  • gameplay dates are agreed with the customer;
  • logistical preparation is completed.

By completing payment, the customer confirms acceptance of:

  • the agreed schedule;
  • the selected group format;
  • applicable service conditions.

By purchasing a module, the customer acknowledges that service preparation begins immediately after payment, including:

  • reserving a slot in a group;
  • scheduling;
  • administrative processing;
  • character preparation;
  • game master preparation.

Once payment has been received and service preparation has begun, the Agreement shall be deemed to have commenced.

7. Attendance and Missed Sessions

Customers are expected to attend all scheduled sessions.

Failure to attend a scheduled session without prior agreement constitutes a no-show.

No refunds, credits, or replacements are guaranteed for missed sessions caused by:

  • absence;
  • lateness;
  • personal scheduling conflicts;
  • internet issues on the customer side;
  • hardware/software issues on the customer side.

8. Conduct Rules

Participants must behave respectfully toward staff and other participants.

The Provider reserves the right to suspend or terminate access for:

  • harassment;
  • abusive conduct;
  • disruptive behavior;
  • threats;
  • repeated rule violations;
  • actions harming group dynamics.

Refunds are not guaranteed in such cases.

9. Intellectual Property

All platform materials, gameplay systems, written materials, worldbuilding content, digital tools, characters, lore, mechanics, and related intellectual property remain the property of the Provider unless otherwise stated.

Unauthorized copying, distribution, recording, resale, or commercial exploitation is prohibited.

No rights or licenses are transferred to the Customer except the limited right to use the Service for its intended personal purpose.

10. Session Recording and Analytics

Sessions may be recorded for legitimate business purposes, including:

  • quality control;
  • staff training;
  • dispute resolution;
  • moderation;
  • service improvement;
  • AI-assisted analytics.

Recordings may include:

  • voice communication;
  • gameplay activity;
  • nicknames;
  • interaction patterns.

By using the service, customers consent to such recording and processing.

Recordings are processed in accordance with the Privacy Policy.

11. Service Availability

We aim to provide uninterrupted service but do not guarantee constant availability.

Temporary interruptions may occur due to:

  • maintenance;
  • software updates;
  • technical failures;
  • third-party service outages;
  • force majeure events.

12. Limitation of Liability

Services are provided on an “as is” and “as available” basis.

The Provider shall not be liable for:

  • indirect damages;
  • consequential losses;
  • loss of opportunity;
  • dissatisfaction with gameplay outcome;
  • subjective dissatisfaction with group dynamics;
  • outages caused by third-party platforms.

Maximum liability for any claim shall not exceed the amount paid for the disputed service.

Nothing in these Terms shall exclude or limit liability where such limitation is prohibited by applicable law.

13. Termination

The Provider reserves the right to suspend or terminate service access at any time for violation of these Terms or for conduct that materially disrupts service operations.

14. Dispute Resolution

The parties agree to attempt good-faith negotiation before initiating legal proceedings or payment disputes.

Customers agree to contact the Provider at

alengm.regard@gmail.com

and allow the Provider at least 14 calendar days to investigate and respond before initiating any chargeback or legal action.

15. Governing Law

These Terms and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of the Republic of Armenia, except where mandatory consumer protection laws applicable to the Customer provide otherwise.

16. Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy and Delivery Policy, constitute the entire agreement between the Customer and the Provider concerning the Services and supersede any prior discussions, correspondence or understandings relating to the Services.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Changes to These Terms

The Provider reserves the right to amend these Terms at any time.

Updated versions shall become effective upon publication on the official website located at https://eu.gromovik.online/.

The version in force at the time of purchase shall govern the agreement between the Customer and the Provider unless otherwise required by law.

19. Force Majeure

Neither party shall be liable for failure or delay in performing its obligations where such failure or delay results from events beyond reasonable control, including but not limited to natural disasters, war, governmental actions, cyber attacks, strikes, epidemics, or failures of third-party infrastructure.

20. Electronic Acceptance

The Customer acknowledges that acceptance of these Terms by electronic means, including registration, clicking acceptance buttons, or making payment, has the same legal effect as signing a written agreement.