Terms and Conditions
Effective Date: [Insert Date]
These Terms and Conditions (“Terms”) govern the use of services provided by KONDRATEV ALEKSEI PE (“Provider”, “we”, “our”, “us”) through the Gromovik platform and related services.
By registering, purchasing, accessing, or using our services, you agree to be bound by these Terms.
1. Services
The Provider offers live online role-playing game sessions conducted by professional game masters through proprietary digital tools and communication platforms.
Services may include:
- mandatory trial sessions;
- scheduled game modules;
- access to digital game-related materials;
- character profiles and gameplay information;
- voice-based live interaction;
- customer support and administrative assistance.
Sessions are conducted in small groups.
2. Eligibility
Our services are available to adults and minors.
Users below the age of legal majority in their jurisdiction may participate only with permission from a parent or legal guardian.
By purchasing services for a minor, the purchaser confirms that they are the parent or legal guardian and provide full legal consent for participation, data processing, recordings, and use of the service.
3. Mandatory Trial Session
Participation in regular modules requires successful completion of a paid trial session.
The trial session serves as an evaluation process to determine whether a participant is suitable for group-based gameplay.
The Provider reserves sole discretion to determine whether a participant is suitable for continued participation based on factors including, but not limited to:
- group compatibility;
- communication skills;
- behavioral suitability;
- safety considerations;
- overall service quality.
Completion of a trial session does not guarantee acceptance into regular modules.
The trial session is a fully rendered service and becomes non-refundable once completed.
4. Registration and Account
Users must provide accurate and current information during registration.
The Provider reserves the right to suspend or terminate access if false, misleading, or incomplete information is provided.
Users are responsible for maintaining account security and confidentiality.
5. Payments
All payments must be completed using authorized payment methods made available by the Provider or its payment partners.
Prices are displayed at the time of purchase unless otherwise agreed individually.
The Provider reserves the right to modify prices for future purchases without prior notice.
6. Scheduling and Reservation
Regular gameplay modules are scheduled manually by the Provider’s administrators.
Before payment for a module:
- a suitable group is selected;
- gameplay dates are agreed with the customer;
- logistical preparation is completed.
By completing payment, the customer confirms acceptance of:
- the agreed schedule;
- the selected group format;
- applicable service conditions.
By purchasing a module, the customer acknowledges that service preparation begins immediately after payment, including:
- reserving a slot in a group;
- scheduling;
- administrative processing;
- character preparation;
- game master preparation.
7. Attendance and Missed Sessions
Customers are expected to attend all scheduled sessions.
Failure to attend a scheduled session without prior agreement constitutes a no-show.
No refunds, credits, or replacements are guaranteed for missed sessions caused by:
- absence;
- lateness;
- personal scheduling conflicts;
- internet issues on the customer side;
- hardware/software issues on the customer side.
8. Conduct Rules
Participants must behave respectfully toward staff and other participants.
The Provider reserves the right to suspend or terminate access for:
- harassment;
- abusive conduct;
- disruptive behavior;
- threats;
- repeated rule violations;
- actions harming group dynamics.
Refunds are not guaranteed in such cases.
9. Intellectual Property
All platform materials, gameplay systems, written materials, worldbuilding content, digital tools, characters, lore, mechanics, and related intellectual property remain the property of the Provider unless otherwise stated.
Unauthorized copying, distribution, recording, resale, or commercial exploitation is prohibited.
10. Session Recording and Analytics
Sessions may be recorded for legitimate business purposes, including:
- quality control;
- staff training;
- dispute resolution;
- moderation;
- service improvement;
- AI-assisted analytics.
Recordings may include:
- voice communication;
- gameplay activity;
- nicknames;
- interaction patterns.
By using the service, customers consent to such recording and processing.
11. Service Availability
We aim to provide uninterrupted service but do not guarantee constant availability.
Temporary interruptions may occur due to:
- maintenance;
- software updates;
- technical failures;
- third-party service outages;
- force majeure events.
12. Limitation of Liability
Services are provided on an “as is” and “as available” basis.
The Provider shall not be liable for:
- indirect damages;
- consequential losses;
- loss of opportunity;
- dissatisfaction with gameplay outcome;
- subjective dissatisfaction with group dynamics;
- outages caused by third-party platforms.
Maximum liability for any claim shall not exceed the amount paid for the disputed service.
13. Termination
The Provider reserves the right to suspend or terminate service access at any time for violation of these Terms or for conduct that materially disrupts service operations.
14. Dispute Resolution
The parties agree to attempt good-faith negotiation before initiating legal action or payment disputes.
Customers must first contact:
alengm.regard@gmail.com
before opening chargebacks, disputes, or legal claims.
15. Governing Law
These Terms are governed by the laws applicable to the Provider’s place of registration, except where mandatory consumer protection laws apply.